Orchestra will change the way your business operates at the sharp end where the customers are. Orchestra puts you in central control of your customer’s experience. Orchestra allows you to define the way your team will handle customers when they visit your branch – any of your branches. It allows your whole organisation to work in harmony – no matter how large or complex it is.
Main features of Orchestra
Score is a fully web based business intelligence (BI) option. It is very easy to use being, for example, fully drag and drop based. Score is ready to integrate with third party data to create even clearer pictures of your business. It’s powerful graphical approach means it’s easy to get right to the heart of the important questions and answer them, just when you need to. You can even see your vital business intelligence on smart devices in the hands of your staff.
Matchmaker is exactly what it says. It makes the match between the best skilled resource and the customers needs. It forces the pace of service, ensures the right staff talk to the right customers and ensures the highest quality outcomes.
Queuing is a fact of life. When it is managed it’s a business opportunity. Beat is our mobile app that allows your customers to connect with your service in the multi-channel world. Your customers will be happier with a serving process that is fair and clear — and that even offers directions. You will be happier because your process will be more cost effective and you will soon find that you can serve more people with less resource.
When we set about designing the Orchestra Digital Signage solution we knew that the value of communication is in the messages and creating content is a challenge. So the last thing you need is another challenge just getting the messages onto your screens. Our solution had to be as simple to use as possible. Orchestra’s digital signage solution is unique in that it gives you control of all the surfaces in the branch and not just the big screens on the wall. This allows you to build up your message in stages for greater impact. What is more; messages can be tailored to customers based on their service selection ensur- ing the right messages are targeted at the right customers.
Orchestra uses leading-edge enterprise IT standards. For example it conforms to the Java Enterprise Edition Six (JEE6) standard for communication with the Application Server layer meaning that any compatible Application server can be used. Another example is that Orchestra uses SQL standard to communicate with the database. This use of the latest and most open standards guarantees the future-proof capability of the system. Orchestra works on the most common, up to date and open world class standards. That means that it’s designed to work for you.